Making Contact

Reporting Crime

Dial 999
If life is in danger or a crime is in progress.


Dial 0345 113 5000
To report a crime
To contact your local police station
To get police assistance in a non-emergency
For general queries
Dial 0800 555 111

To report crime anonymously to the independent charity Crimestoppers
Click here for more information on Crimestoppers
For people with hearing difficulties or speech impairments.
Minicom: 0121 626 4114

Response Times

Every year West Midlands Police receive more than four million telephone calls, including almost 700,000 emergency calls. Clearly it is impossible to attend all of these and, where possible, we will try to deal with some of them over the telephone.

Due to the high volume of calls, we operate a 'graded response' policy - where officers prioritise urgent calls and respond to those more quickly than others deemed non-emergencies.
We grade calls in the following way:

'Immediate' calls are emergencies and require police attendance within 10 minutes
'Early Response' calls should have a police response within 60 minutes or as quickly as possible thereafter
'Routine' calls are non-urgent and should be dealt with by an officer during the following 2-3 days