Making Contact

By Phone
In an emergency

Always dial 999 where you will then be put through to our control room who will direct the nearest officer to the scene.

999 is for emergencies only – an emergency is something that needs an immediate response. Using the 999 line unnecessarily could prevent somebody who is in danger from getting through to us.

999 should only be used in situations where:

A crime is happening now
People are injured
People are being threatened or are in danger
The offender is still there or is nearby

How quickly will we respond?
We aim to answer all 999 calls within 10 seconds and will send an officer immediately. We will tell you our estimated time of arrival and our pledge to you is to get to an emergency within 15 minutes in urban areas and within 20 minutes in rural areas. We pledge to get to less urgent calls as soon as possible, less than 60 minutes if it’s a priority, or for upset and vulnerable people.


Not an emergency

If you wish to speak to the police but it is not an emergency, please contact us on our Non Emergency Number: 0845 33 00 247

Our Non Emergency telephone number is available 24 hours a day, 7 days a week.

Call 0845 33 00 247 if:

There is no immediate danger to life
A crime is not in progress
The offender is not nearby

Or if:

You have a general enquiry
You want to contact your local neighbourhood policing team
You want to tell us about something that’s happened

Click here to find out how we will respond.

Calls are charged at local call rates. Currently the Constabulary receives only 0.025p which is a small amount from each call made to our 0845 number. This money is re-invested to help maintain the excellent service and facilities that we can offer to the people of Cumbria 24 / 7.

Whilst there are some numbers currently available that are cheaper to call such as "03" numbers, we have decided not to change our number, to do so would cost the Constabulary money to provide, which may affect the consistently high level of service and facilities that we currently offer.
101: new non-emergency number coming to Cumbria soon.

During 2011 all Police forces in England and Wales will be changing their individual non-emergency numbers to a single, easy to remember number: ‘101’. Click here for more information including when this service will become available in Cumbria.


By Email
Email Address

The following email address enquiries@cumbria.police.uk is not monitored 24 hours per day.
Out of office hours

5pm - 9am Monday to Friday, weekends and bank holidays

Please note

If you need Police assistance or in an emergency please contact us through our telephone channels, rather than via email.